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Home > Terms Conditions & Policies
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Walls Need Love LLC, Copyright © 2011, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Walls Need Love "Your Room. Your Canvas."® |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed immediately upon order confirmation
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| We only use interior safe vinyl produced by Oracal or other reputable manufacturers. We do not manufacture the vinyl. We only do the designing, cutting, and preparation of art for our customers. There is the rare case that, when removed, the vinyl damages, peels, leaves residue, or some way affects your wall appearance. Walls Need Love assumes no liability for damage or defect to any form of surface including but not limited to: glass, wood, metal, plastic, stone, cement, paint, or flooring. You must contact Oracal www.Oracal.com to settle any claims disputes. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product orders we will ship all products together. All orders are made to order so we rarely run out of stock. In the case your order includes an item we are out of stock then we will delay shipment until that item is restocked. This normally takes no more than 2 business days in addition to standard order processing times. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. WallsNeedLove.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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Processing- Orders are processed in the order we receive them. Please allow up to 3 business days for order productions. You may select Rush Processing during checkout for an additional fee. In this case we will attempt to ship your order in 1 business day. In the circumstance that we cannot ship your order then we will refund the rush processing charge and ship your order as soon as possible. Orders cannot be cancelled or refunded because of failed rush processing.
Shipping- Standard orders are shipped USPS First Class Mail or Priority. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Please call to confirm "rush" orders. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Walls Need Love or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Refunds will not be given based on unsatisfactory shipping time. Absolutely no exceptions. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Walls Need Love signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Walls Need Love site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Walls Need Love site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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The easiest way for you to return the merchandise is to log into your account and generate a RMA(return merchandise authorization). This is how it works. - Go to www.WallsNeedLove.com and click on My Account in the top menu bar.
- Log in to your account using your email address and password.
- Click (View Details) next to the order number of the merchandise you wish to return.
- Click (Add New RMA) located to the top right of your order details.
- Locate the item(s) you wish to return and under Returned check the quantity you want to return.
- Select the Reason and Method relevant to your order.
- Enter any additional comments in the My Comments text box and click (Save RMA). You will receive a confirmation email.
- Put your item(s) back in the box, include your RMA# on or in the box and ship it back to us at the address below.
- If the return is due to our error we will credit the shipping charge, otherwise you are responsible for the shipping charges associated with returns/exchanges.
- We will issue the return/exchange within 7 days of receiving it.
- If you want to exchange for another product, after receiving your package we will contact you to confirm product and payment details.
- Feel free to contact us with any questions, comments, or changes to your wall decal return/exchange.
Ship to: - Walls Need Love
- 1531 Bernard Ave.
- Nashville, TN 37212
- 877-807-8897
It may take 3-5 business days for your package to reach Walls Need Love. Once it is received and inspected(usually within 72 hours of receipt), your refund/exchange will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Damaged Products
In the event that the customer damages a portion of their decal during installation, we will replace the damaged portion free of charge and the customer will be responsible for a $4.95 shipping fee. In the case that the customer damages the entire wall decal then please contact us. Discounted replacements can be authorized at our discretion.
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Currently we charge a tax of 9.25% for the state of TN. |
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Copyright
The entire content included in this website, including but not limited to text, graphics, photographs, layout, designs, and code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Walls Need Love LLC. The collective work includes works that are licensed to Walls Need Love LLC Copyright 2012 ALL RIGHTS RESERVED. You may display download or print portions of the material from the different areas of the website solely for your own non-commercial use Trademarks / Intellectual Property
Walls Need Love "Your Room. Your Canvas." are registered trademarks of WallsNeedLove.com Product Orders
All orders placed through the website are subject to Walls Need Love’s acceptance, which is in its sole discretion. Without limitation, this means that Walls Need Love may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled,Walls Need Love will issue a credit to your account.
Use of Information Submitted
You agree that Walls Need Love is free to use any comments, information, designs, ideas, or other content contained in any user generated content posted by you to this website, or created by you while accessing the website (including, without limitation, any designs or other materials created or submitted by you on the Walls Need Love website), or contained in any communication you may send to Walls Need Love or submit to the website without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the website or other products or services.
Copyright Agent
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement, please provide us with the following information: (1) an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where the material that you claim is infringing is located on the Website; (4) your address, telephone number, and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon Walls Need Love actual knowledge of facts or circumstances from which infringing material or acts are evident. Walls Need Love's copyright agent for notice of claims of copyright infringement can be reached as follows:
Walls Need Love LLC
1531 Bernard Ave.
Nashville, TN 37212 615-386-8811 Indemnification
You agree to indemnify, defend, and hold harmless Walls Need Love, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, expenses, damages and costs, including, without limitation, reasonable attorneys' fees, arising from or relating in any way to your use of this website.
Privacy Walls Need Love is committed to safeguarding your privacy. The terms regulating the handling of personally identifiable information and other information by you in connection with the website is described in our privacy policy. Limitation of Liability
Walls Need Love SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS WEBSITE OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE WEBSITE OR THE CONDUCT OF OTHER USERS OF THIS WEBSITE. IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS OF USE, Walls Need Love IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE OR ANY CONTENT, Walls Need Love's LIABILITY SHALL IN NO EVENT EXCEED US$100.00.
Miscellaneous
Your use of this website shall be governed in all respects by the laws of the state of Tennessee, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Except where prohibited, you agree that any and all disputes, claims and legal proceedings directly or indirectly arising out of or relating to this website (including but not limited to the purchase of Walls Need Love products) shall be resolved individually, without resort to any form of class action, and exclusively in the state or federal courts located in Davidson County, Tennessee. Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of Walls Need Love products) must be commenced within one (1) year after the claim or cause of action arises. By using the website, you agree to receive electronic communications from Walls Need Love. You agree that any notice, agreement, disclosure or other communication that Walls Need Love sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. Walls Need Love's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Walls Need Love may assign its rights and duties under this Agreement to any party at any time without notice to you.
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. |
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